Delivery Policy

As a direct-from-the-source furniture wholesaler & drop-ship supplier of quality handmade furniture to trade; we offer one of the most professional & effective delivery & logistics module for the furniture industry.

Check out some of our salient features for delivery mechanism.

  • Absolutely FREE delivery*
  • Delivery within three (3) business days
  • All products are packed with mail order packaging standards
  • 2 man delivery for larger furniture items
  • 1 man assisted delivery for smaller furniture items
  • Parcel service for smaller products & giftware including accessories
  • Fully track-able delivery service using your trade account dashboard
  • Delivery of goods to the end customer’s location or room of choice**
  • Eco-friendly removal & disposition of all packaging material**
  • Signed proof of delivery for easy record keeping using state-of-the-art smart handset. However this is not applicable for smaller products.
  • If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route**

* only applies to the first attempted delivery.
** see the exceptions section below

  • For 2-man delivery items, a fully trained and equipped delivery team will come to your customer’s home will bring the product(s) inside to your room of choice.
  • The delivery team will not be able to bring your order up more than one flight of stairs, unless there is an elevator on the property which they can use
  • If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route.This is only applicable for larger furniture items, 2 man
  • Customer signs for delivery for 1-man and 2-man. If the item requires a signature, the driver will leave a notice behind for customer with instructions on how to proceed with receiving the shipment.
  • Packaging waste removal is applicable for 2 man delivery only.
  • Excluding extended areas
The following areas are considered extended:
  1. Inverness (IV)
  2. Kilmarnock (KA)
  3. Kirkcaldy (KY)
  4. Kirkwall (KW)
  5. Lerwick (ZE)
  6. Outer Hebrides (HS)
  7. Paisley (PA)
  8. Perth (PH)
  9. Aberdeen (AB)
  10. Dundee (DD)
  11. Dumfries and Galloway (DG)
  12. Falkirk (FK)
  13. Isle of Wight (PO30-PO41).
  14. Republic of Ireland and Northern Ireland
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