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Data syncing
A very small percentage of our customers are facing a technical issue wherein Shopify is prompting them for app verification. We have raised a ticket with Shopify and we hope to get this resolved by the 20th of September.
Data syncing integration through your own website (using webhook) is working perfectly fine.
Thank you for your patience and we apologise for the inconvenience.
Returns Process
In order to quickly process returns and to offer visibility regarding the claim status through the tracking module, effective 1st October 2021 we have automated the entire returns process using our virtual assistant ‘Flo’.
Please login into your trade account and click ‘Returns’ (right tab on the top menu). Thereafter follow the instructions on the screen and submit all the relevant information (images, reason, packaging etc) once this is done, click the chat button which can be found on the bottom right-hand corner of the page.
This facility is available 24 x 7 x 365 days.
Black Friday by Artisan
To help our valued customers fight the might of the largest e-commerce platforms; we are offering our buying community a 72 hours BLACK FRIDAY SALE wherein some of your favorite products will be offered at a substantial discount.
This one time window will be available from Friday, the 26th of November 00:01 hours until Sunday, the 28th November 11:59 hours.
The deals will be offered based on the available stock and is not applicable for backorders just in case the product goes out of stock during the 72 hours deal period.
This 72 hours deals are offered for Dropship program only and is not applicable for wholesale or click and collect programs.
Non deals products can continue to be bought over under standard prices including back orders, dropship, wholesale as well as click and collect.
Black Friday deals price list and select SKU’s should be made available by 31/10/2021. This will give you enough time to promote the products.
Only at Artisan Furniture!
Diwali break
On account of festival of lights (Diwali), no refunds or returns will be processed from Wednesday, 3rd of November until the weekend. Reprocessing will resume from 8th November 2021.
Please continue to file the claims at your end as per standard operating protocol.
We apologise for the inconvenience.
