Wasted delivery charges

In order to enhance the operational efficiency and cut down on the non-productive and administrative hassles of a wasted delivery, please note with effect from February 2021, we have levied the below charges for the wasted delivery which will cover the following scenarios.

Artisan Furniture will continue to offer free delivery within the UK Mainland, irrespective of the order value or size.

The first delivery attempt is absolutely free, however any subsequent delivery attempts or any changes made to the order such as re-delivery, change of address or contact details will have a charge.

This charge is counter levied onto the trade account as courier companies will invoice us for any changes.

The courier will automatically put this product on hold at the depot for the following 3 days until the charges have been paid, and thereafter if the charges are not paid in time, the product will be returned back to our storage unit leading to additional charges.

The charges and service levels are as below and VAT will be added on top of the below charges.

• Unsuccessful deliveries due to wrong postcode
• Unsuccessful deliveries due to unavailability (despite being pre notified)

You may find the charges in the dropdown menu, and they must be paid PRIOR to re-scheduling the delivery.

Our team have been working hard to ensure that our packaging is fully enhanced. We always strive to provide you with a better service, which is why we have added a more structural method; this typically includes thermocol, strong condensed cardboard edges, further layers of protections, secured hardware packaging etc, to make sure that your items are delivered safely with our drop-ship program. Last update – October 2018