2FA for Customers and Request to Unlock the Account

Step by step guide on how to activate 2FA for customer account using Google Authentication

Step 1: Download Google Authenticator from the App Store or Google Play Store.

Step 2: Log in to the customer account at www.artisanfurniture.net and click ‘My Account‘.

Step 3: Under ‘2FA Authentication App (TOTP) RECOMMENDED’ click on the square button ‘(TOTP)Settings‘

https://www.artisanfurniture.net/my-account/edit-account/

Step 4: Open Google Authenticator, tap “+”, and either scan the QR code or enter the key manually.

Important: Confirm the 6 digit code on the Authenticator matches the 6 digits on the dashboard screen

Step 5: Under ‘Two Factor Settings’ click on ‘Enable two-factor authentication’ and then click on ‘Save Settings‘

2FA is now activated. Use the app to generate codes when logging in.

3 Backup codes: Save these in a secure location. You can use these codes One Time to access your account if you ever lose your phone or can’t access the Google Authenticator app.

If you’re still facing issues with setting up 2FA despite following all instructions, kindly complete the form below to officially request an account unlock.

Request to Unlock Customer Account

In the improbable circumstance where you are unable to activate the two-factor authentication (2FA), we kindly request you to complete the subsequent form entitled “Request to Unlock” in order to regain access to your account.

Please be advised that this procedure may require up to five business days for completion, as it necessitates thorough verification examinations. Kindly provide the requested information in the form provided below: