Escalation Procedure

In the event of us being unable to stand up to our expected standards of service, operations or merchandise, we recommend you to follow the below step by step resolution procedure (as the Standard Operating Procedure) to resolve any complaints or disputes. 

Your first point of contact is always the trade desk wherein our well-trained team is able to assist and resolve your complaint. Please email it to and mark it as ‘Complaint – Trade Desk’

The trade team has the authority to internally escalate for the attention of the Trade Desk Team Leader. Alternatively, you may ask for the complaint to be escalated to the Team Leader level and be marked as ‘Complaint – Team Leader’. Please email it to

If you believe you’re still not satisfied with the offered resolution, you may kindly escalate it to the managerial desk – wherein your complaint will be viewed independent of the trade desk by a separate officer. 

At this stage of escalation, the following parameters are evaluated to arrive at a final decision. First whether the systems and procedures have been followed, as per the previous stages of escalations and was another officer involved to give an independent and unbiased opinion.

In the unlikely event wherein, you are still not happy with the compliance procedure and outcome to your complaint; please escalate the complaint for the attention of the leadership / management team for an unbiased, independent and a long term prospective. Please click here to fill in the form to escalate your complaint to the highest level of managerial hierarchy at Artisan Furniture. 

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