Terms and Conditions

Last update: January 2019

The below Terms and Conditions cover both sides of the business (drop-ship and wholesale).

Please read the one relevant to your business.

The first will be relevant to all drop-ship businesses and the second is relevant to our wholesalers (container load).

Artisan Furniture Terms and Conditions (drop-ship)

Our Terms and Conditions are designed to make you aware of your, and our, responsibilities along with the benefits and restrictions of our products and services. Artisan Furniture, www.artisanfurniture.net, is an online portal offering handmade Furniture, Soft Furnishings and Giftware exclusively to trade only. We do not deal with the public. By placing an order with us you will be deemed to have read, understood and accepted these terms and conditions. By signing up for a trade account, you agree to our terms and conditions.

Any acceptance of the order depends entirely on the discretion of Artisan Furniture and may depend on a variety of reasons including legitimacy of business, credit check, trading track record, understanding of handmade furniture and the interpretation of natural occurrences in wood or defects etc.

Artisan Furniture is a strictly trade only supplier (Seller) and requires evidence of business trading before supplying any potential Buyer. If requested by Artisan Furniture, you must provide us with documentary proof (i.e. VAT Certificate, Business invoices, etc.), as well as a fully completed online trade application form, which can be found on our website. Artisan Furniture reserves the right to reject any application they feel is not ‘bona fide’ trade and reserves the right to cancel trade accounts without notice.

The terms and conditions mentioned in this document are a valid and legally binding terms of business between Artisan Furniture (Seller) and the valid Trade Account Holder (Buyer) and doesn’t cover the end user (final customer / end user / public).

Artisan Furniture reserves the right to change prices, dimensions and specifications without notice.

Artisan Furniture reserves the right to change these terms and conditions from time to time without notice to you and the changes will take place on the day they are posted. Any such changes will be posted on our website.

The definitions in this clause apply in the terms and conditions set out in this document:

1. Force Majeure Event: Shall have the meaning specified in this Terms and Conditions document

2. Goods: The products that we are selling to you as set out in the Order

3. Order: Your order for the Goods (as set out online)

4. Order Confirmation: Shall have the meaning set out as per terms and conditions of this document

5. Seller / We: Artisan Furniture at ArtisanFurniture.net

6. Buyer / You: A business with a valid trade account

7. Drop-ship: Trade account holder engaged in selling Artisan Furniture (Sellers) products to public

8. End User / Final Customer / Consumer: A member of public which is buying from a valid trade account holder

9. Terms: The terms and conditions set out in this document

10. Writing: Written communication. Includes e-mail or any other mode of electronic communication

Headings do not affect the interpretation of these terms.

We consider that these Terms, the Order and our price list set out the whole agreement between Artisan Furniture (Seller) and the Trade Account Holder (Buyer) and any end user or private consumer will fall outside the ambit of this agreement. Please check that the details in the Terms or on the Order are complete and accurate before you commit yourself to the contract. If you think there is a mistake or omission in these documents, please contact us immediately within one working day. Any changes to the specification of the Goods or other variation to the Terms or Order that you agree with our authorized employees and agents will be only be binding if recorded in writing. We only accept responsibility for statements and representations by our authorized employees and agents that are made in writing. Please ensure that you read and understand these Terms before you submit the Order, because you will be bound by them once a contract comes into existence between us in accordance with terms of this document.

Any samples, drawings, dimensions or advertising we issue and any illustrations contained in our catalogues, emails, website or brochures, are produced solely to provide you with an approximate idea of the Goods they describe. All products are handmade hence do expect variations in size, colour, design, texture and finish. These are natural occurrences and should not be constituted as defect.

If any of these Terms are inconsistent with any term of the Order, the Order shall prevail.

The Order is an offer by you to enter into a binding contract, which we are free to accept or decline at our absolute discretion.

These Terms shall become binding on you and us when:

1. We issue you with confirmation email or a phone call stating our acceptance of your Order

2. We notify you that the Goods are ready to be delivered

Whichever is the earliest, at which point a contract shall come into existence between us.

Any quotation for the Goods is given on the basis that a binding contract shall only come into existence in accordance with above clause. We reserve the right to alter the prices at any point of time.

If we have an incorrect price on our web site, we have the right to correct it and we will not honour the order until the prices are corrected.

We shall assign an order number to the Order and inform you of it. Please quote the order number in all subsequent correspondence with us relating to the Order. Once the order is confirmed, paid and allocated this can’t be altered and any subsequent charges on account of processing or delivery cost must be borne by the customer. If you amend or cancel an Order, your liability to us shall be limited to payment to us of all costs we reasonably incur in fulfilling the Order until we receive your amendment or cancellation, except that where the amendment or cancellation results from our failure to comply with these Terms you shall have no liability to us for it.

We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You will be subject to the policies and terms in force at the time that you order the Goods from us, unless any change to those policies or these Terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).

We will not accept any changes in the product specifications and the order will be delivered as per prevailing specifications at the time of placing of the order. However, if you are looking for a bespoke order, please check the relevant section below.

Please note, now that we have moved to our new distribution centre and our processes are automated, we will no longer be able to cancel or change details on any orders once you have submitted them. Charges may apply to any orders entered in error or incorrectly. This does not apply to items which have been back ordered due to unavailability.

By completing a trade account application, you agree to our terms and conditions and the fact that you (buyer) are a valid UK registered business. Any misrepresentation will simply invalidate your trade account. For the safety of your trade account please ensure that it is used in a legitimate manner and ensure that you do not use a password which is easily guessed. Any order placed using your trade account will be legally binding on your company.

Artisan Furniture reserves the right to suspend or cancel your Trade Account based on the following reasons:

1. if for any reason you have not followed our terms and conditions

2. if there is an open dispute involving a third party, or

3. if you have any outstanding payments

If you have created a trade account by misrepresenting or providing false information, please note any sales transaction will still be treated as a Business to Business transaction only. You will have no protection under the UK Consumer Laws, as you will not be treated as a consumer when signing up for a Trade Account with us.

We are happy to consider bespoke products. However, please note our standard terms for the bespoke products:

1. Delivery timeline is normally 8-12 weeks and entirely depends on the complexity of the order

2. An indicative price will be provided on request and this might marginally vary once the final product is ready (+/- 5%)

3. All product specifications must be clearly shared with our design team

4. We do not accept cancellation, refund, alteration or replacement of bespoke products at any cost

5. All bespoke orders must be secured by a non-refundable 50% deposit

6. We will share pictures prior to delivery

7. Full balance needs to be paid before delivery is executed. Failure to do so will result in forfeiting of the deposit

8. Bespoke products are exempt from return and are excluded from our Enhanced Returns policy

If we have run out of stock for any particular product; you may place a back order. For back orders, delivery timeline is normally 1-8. To know the estimated delivery date, please email the product code number to [email protected]

We warrant that on delivery, the Goods shall:

1. Conform in all material respects with their description / the manufacturer’s specification subject to any qualification or representation contained in our brochures, advertisements or any other documents

2. be of satisfactory quality

3. be fit for any purpose we say the Goods are fit for or for any reasonable purpose for which you use the Goods

4. be free from material defects in design, material and workmanship (within the ambit of handcrafted ethnic art and craft products which we deal in)

5. Comply with all applicable statutory and regulatory requirements for selling the Goods in the United Kingdom

This warranty is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform to these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

This warranty does not apply to any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Goods in a way that we do not recommend, your failure to follow our instructions, or any alteration or repair you carry out without our prior written approval.

Whilst we demand the best standards of build quality for our products, we accept no liability whatsoever for faults or defects occurring within commercial / contract / catering environments.

We will take reasonable steps to pack the Goods properly and to ensure that you receive your order in good condition.

These Terms apply to any repaired or replacement Goods we supply to you in the unlikely event that the original Goods are faulty or do not otherwise conform to these Terms.

100% of our products are hand-crafted individually. Further, most of our products are hand-made from solid wood, hence variation in size, colour, finish, fabric, texture, natural grain pattern, knots, movement of timber, etc are an integral part of the way the products are naturally made and promoted. We strongly recommend you ensure that you have made yourself fully aware about the nature of our offered hand-made solid wood products to avoid any disenchantment at a later stage. We regret we will not treat any of the above variations as defect, as these are natural occurrences.

Whilst we demand the best standards of build quality for our products, we accept no liability whatsoever for faults or defects occurring within commercial / contract / catering environments.

Our entire collection is made from solid wood timber and are individually hand-crafted, so expect minor variations in sizes, finish, fabric, texture, colour, knots, grain pattern, timber movement or specifications. These are an integral part of the natural occurrences of the timber along with the rustic and handmade nature of the offered products and should not be considered as defects.

If for any reason you do not appreciate the natural occurrences as part of the rustic nature of the hand-crafted product, we regret our product portfolio might not be entirely suitable for you.

All sizes might vary by up to 5cm, although overall quality is not affected.

In the unlikely event that the Goods do not conform to these Terms, please let us know immediately after delivery and follow the below Standard Operating Procedure (SOP):

1. Notify us no later than 48 hours from the receipt of the order

2. All returns must be submitted on your trade account under the ‘My Returns’ tab on our web site

3. Always quote the Product Code number and PO number

4. Attach any relevant pictures and a brief explanation of the issue

5. We aim to process the request and revert within 5 business days

Depending on the outcome, we may like to inspect or collect the Goods on a date agreed between us at the original shipping address and once we have checked that the Goods are faulty, we will:

1. Issue a credit note or

2. Issue a discount or

3. Provide you with a full or partial refund or

4. Replace the Goods or

5. Repair the Goods

These Terms will apply to any repaired or replacement Goods we supply to you. If we are not satisfied with the defect specified by you or your customer we will not expect a return.

Where possible, remedial work will be carried out either at the buyer’s premises or once the returned piece has arrived at our premises. It will be re-delivered with the next available order.

Returns for bespoke Orders will not be accepted under any circumstances.

Report any damages, shortages or defects to us in writing within 48 hours. We will not accept any claims entered into thereafter.

A claim or dispute with regard to a particular Order will not entitle you to offset or adjust payment against another Order, be it a current order or future orders.

Any refund will be paid into the same bank account used to make the purchase, within 14 days of date of refund.

Goods are not sold on a ‘sale or return’ basis. If there is a change of mind on your end or customers end, we will not accept a return. Drop-ship customers must understand their legal obligation before placing an order with Artisan Furniture. The 14 days legal cooling off period is not applicable to us because we are a trade only website and any such obligations must be met and fulfilled between the trade account holder and their end user / customer. We have no responsibility or liability whatsoever regarding the legal 14 days cooling off period as our agreement is clearly set out between Seller (Artisan Furniture) and Buyer (valid trade account holder).

In the unlikely event of your customer refusing to accept the delivery, the onus to accept the product lies with the trade account holder, including any wasted delivery charge, as well as an alternative delivery location.

Artisan Furniture will not accept the liability even if the product is returned back to us as the product is then graded as ‘junk’, therefore fetching us a nominal residual value.

Having said this, we can offer an Enhanced Returns procedure for some products as long as they meet certain conditions and a ‘returns charge’ is paid. Please see our web site for the current conditions and scale of charges.

The Consumer Rights Act 2015 is not applicable to Artisan Furniture due to the fact that we only work on a Business to Business basis. This law applies to sales to consumers only, which you are held liable for as a Trade Account holder dealing directly with the end user.

As a trade account holder, you are liable to resolve disputed cases between yourself and your customer, due to the UK’s Consumer law. Under no circumstances will we, Artisan Furniture, intervene with the end consumer, as the transaction is between yourself and the consumer. If there is a disputed case which is open, you are responsible to resolve this case with your customer, as the agreement is made between yourself and the consumer once the transaction is processed. We as a seller, only reserve the right to resolve any disputed cases with our trade account holders, which is agreed within our terms of service once you sign up for a Trade Account.

Although we are Drop-Shipping on behalf of the Trade Account holder to the consumer, the commercial aspects of the transaction such as the re-sale of the product, profit made within the transaction and commercial invoicing is strictly between the Trade Account holder and the end consumer. Under no circumstances are we, Artisan Furniture, involved in any commercial aspects of the transaction between yourself and the consumer therefore, the consumer law applicability remains between the trade account holder and the end consumer. The drop-ship program falls outside of the consumer law due to the fact that it is a business to business program only.

Subject to availability of stock, we aim to get all orders for items in stock delivered within three working days and will inform you, using your trading account dashboard, about the tracking number of the shipment. If you need any further assistance you may email us at [email protected]

Delivery of the Order shall be deemed to be completed when we deliver the Goods to you or on your behalf to your end-user.

1. We will take reasonable steps to meet the delivery date set out on the Order or as otherwise agreed between us in writing. However, occasionally delivery may be affected by factors beyond our control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you.

2. We shall have no liability to you for late delivery as these are handled by third party courier companies.

3. If you or your designated end customer fail to take delivery of the Goods as specified by us we will invoice you for the wasted two way delivery cost and admin / handling fee, and we may then resell, or otherwise dispose of, part or all of the Goods and pay you for any excess over the price of the Goods or charge you for any shortfall below their price.

4. If we are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments unless you tell us otherwise. Delivery in instalments will not incur you with any additional charges.

5. The delivery address needs to be specified at the time of order booking and cannot be altered when the goods are on their way to the specified address.

6. If you have specified an incorrect or an incomplete address, or you or your designated end customer fail to take delivery of the Goods as specified by us, we will invoice you for the wasted two way delivery cost and admin / handling fee, and may then resell, or otherwise dispose of, part or all of the Goods and pay you for any excess over the price of the Goods or charge you for any shortfall below their price.

7. If you are taking an order on behalf of your customer please ensure you liaise with your end-customer with regard to day, date, time and delivery point of the order as we can’t be held responsible with regard to any miscommunication between the trade account holder and their customer.

8. In the unlikely event of traffic or congestion, arrival of your order may be delayed. We aim to keep you updated on any delays but we can’t be held accountable as such events are outside our control.

9. We cannot be held responsible for any delivery failure due to road closures, parking restrictions or any other reason why the delivery vehicle and driver cannot access the delivery address.

10. In the unlikely event of the order being lost in transit, we will refund you the value of the order. However, we cannot be held responsible and accountable for any subsequent losses both monetary as well as contractual or consequential. For added protection and peace of mind, you may wish to consider insuring the goods on your own behalf.

1. There is no minimum order quantity or value to use the Click & Collect facility

2. Special prices apply. All quoted prices will be ex-Ipswich and ex-VAT. Please email us your shortlisted products and we will advise you of any special prices

3. If you are interested on this service on a bigger scale such as more volume or a wider selection of products, please refer to globalvisiondirect.co.uk and see our container services

4. The collection address is Magnus Group, Unit B, Addison Road, Great Blakenham, Ipswich, IP6 0RL

5. Each customer can send in one vehicle to pick up their items. If you need more than one vehicle please let us know in advance so there is no confusion

6. We need to know the expected arrival time of the collection vehicle and the name of the collection company so that we can advise our fulfilment centre

7. The collection time slot is between 9am and 5pm, but please confirm with us before you arrange any vehicle so that we can make sure the goods will be ready for collection

8. We do not accept returns due to product damage, as collection is managed by the trade customer

9. Payment term. We require full payment before collection can be made. This can be done online, bank to bank and over the telephone

10. We accept bespoke orders as ‘Click and Collect’

11. Artisan Furniture will not offer, assist or organize a collection vehicle. In the unlikely scenario of a system breakdown, we might have to reschedule the collection date. Artisan furniture should not be held liable and will not compensate for the wasted collection cost or time

12. The storage unit will not assist with loading of the products to the vehicle. This needs to be arranged with your own collection company

In order to enhance the operational efficiency and cut down on the non-productive and administrative hassles of a wasted delivery, we will levy charges for the wasted delivery which will cover the following scenarios:

1. Unsuccessful deliveries due to wrong postcode
2. Unsuccessful deliveries due to unavailability (despite being pre-notified)

The charges will be recovered and must be paid prior to re-scheduling the delivery. For the current charges, please refer to the wasted delivery charges on the website.

The price of the Goods will be as set out on the website, www.artisanfurniture.net, .or over email. If we have not provided a quotation, or the quotation has expired, our price list in force at the time will apply to your Order. Prices are liable to change at any time, but price changes will not affect Orders that we have confirmed in writing.

These prices exclude VAT. At the time of checkout, the applicable rate of VAT will be added. However, if the rate of VAT changes between the date of the Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.

These prices include delivery costs, unless the delivery address falls under an extended area postcode. The following areas are considered extended:

1. Inverness (IV)

2. Kilmarnock (KA)

3. Kirkcaldy (KY)

4. Kirkwall (KW)

5. Lerwick (ZE)

6. Outer Hebrides (HS)

7. Paisley (PA)

8. Perth (PH)

9. Aberdeen (AB)

10. Dundee (DD)

11. Dumfries and Galloway (DG)

12. Falkirk (FK)

13. Isle of Wight (PO30-PO41).

It is always possible that, despite our best efforts, some of the Goods we sell may be incorrectly priced. We will normally check prices as part of our despatch procedures so that, where the Goods’ correct price is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the Goods’ correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject the Order and tell you. If the pricing error is obvious and unmistakable and could have reasonably been recognized by you as an error, we do not have to provide the Goods to you at the incorrect (lower) price.

Without limiting any other remedies or rights that we may have, if you do not pay us on time, we may cancel or suspend any other outstanding Order until you have paid the outstanding amounts.

1. All the images and the product copy belong to us and we reserve the right to remove it.

2. If you cease to trade, or your account gets suspended, you must remove the images from your site.

3. Under no circumstances are you allowed to use any of the content or product descriptions mentioned on our website.

4. You are only authorized to download the images and product information as specified in the CSV file which can be accessed from your own trade account.

Subject to the clauses as set out in this document, if either the buyer or the seller fails to comply with these Terms, neither shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.

We will not be liable for any indirect or consequential loss whatsoever arising from, or in connection with the supply of defective goods, delay in delivery, non-delivery, or loss or damage to goods whilst in transit to the property of the buyer, or any third party. Further we will not be liable for any damage to property, fixtures or fittings during, or after the delivery of product to you. It is your responsibility to ensure that there is sufficient access to enable safe delivery of goods and assist the driver in off-loading.

Subject to clauses as specified on the trading terms and condition document, neither of us shall be responsible for losses that result from our failure to comply with these Terms which fall into the following categories:

1. loss of income or revenue

2. loss of profit

3. loss of business or reputation

4. loss of anticipated savings

5. loss of data

6. any waste of time

Nothing in this agreement excludes or limits in any way our liability for:

1. fraud or fraudulent misrepresentation or

2. any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

If the buyer or end user has an allergy or a medical intolerance such as asthma, kindly desist from ordering our products. Despite our best possible efforts, including NC lacquer, lead tests and other safety standards that we follow, as the product parts and processes are undertaken in different working environments and the units are not quarantined, we cannot guarantee the products are not contaminated with dust.

It is the customer’s responsibility to use the anti-tip device which is included with any product which needs it.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

1. Strikes, lock outs or other industrial action

2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war

3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster

4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport

5. Impossibility of the use of public or private telecommunications networks

6. Pandemic or epidemic

Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.

You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organization, but this will not affect your rights under these Terms.

All notices sent by you to us must be sent by email to [email protected] We may give notice to you at either the e-mail or postal address you provide to us in the Order. Notice will be deemed received and properly served 24 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that the e-mail was sent to the specified e-mail address of the addressee.

If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

These Terms shall be governed by English law and we both agree to the exclusive jurisdiction of the English courts.

Global Vision Direct Limited Terms & Conditions (wholesale)

Global Vision Direct Limited is an importer and wholesaler for Furniture, Soft Furnishings and Giftware. By placing an order with us you will be deemed to have read, understood and accepted these terms and conditions.

Any acceptance of the order depends entirely on the discretion of Global Vision Direct Ltd. We might ask you for a minimum order quantity or value and an up-front deposit.

1. The definitions in this clause apply in the terms and conditions set out in this document

a) Force Majeure Event: shall have the meaning given in clause 9

b) Goods: the products that we are selling to you as set out in the Order

c) Order: your order for the Goods

d) Seller / We: Global Vision at GlobalVision.co.uk

e) Buyer / You: A business with a valid trade account

f) Order Confirmation: shall have the meaning set out in clause 2.5

g) Terms: the terms and conditions set out in this document

h) Writing: written communication. Includes e-mail or any other mode of electronic communication

Headings do not affect the interpretation of these terms.

2.1 We consider that these Terms, the Order and our price list set out the whole agreement between the buyer and the seller for the sale of the Goods. Please check that the details in the Terms or on the Order are complete and accurate before you commit yourself to the contract. If you think there is a mistake or omission in these documents, please contact us within three working days. Any changes to the specification of the Goods or other variation to the Terms or Order that you agree with our authorized employees and agents will be only be binding if recorded in writing. We only accept responsibility for statements and representations by our authorized employees and agents that are made in writing. Please ensure that you read and understand these Terms before you submit the Order, because you will be bound by them once a contract comes into existence between us in accordance with clause 2.5.

2.2 Any samples, drawings, or advertising we issue, and any illustrations contained in our online catalogues or brochures, are produced solely to provide you with an approximate idea of the Goods they describe.

2.3 If any of these Terms are inconsistent with any term of the Order, the Order shall prevail.

2.4 The Order is an offer by you to enter into a binding contract, which we are free to accept or decline at our absolute discretion.

2.5 These Terms shall become binding on you and us when:

a) We issue you with written acceptance of an Order (Order Confirmation) or

b) We notify you that the Goods are ready

Whichever is the earlier, at which point a contract shall come into existence between us.

2.6 Any quotation for the Goods is given on the basis that a binding contract shall only come into existence in accordance with clause 2.5. A quotation shall be valid for a period of 14 calendar days from its date of issue, unless we notify you in writing that we have withdrawn it during this period.

2.7 We shall assign an order number to the Order and inform you of it. Please quote the order number in all subsequent correspondence with us relating to the Order.

2.8 You may at any time within seven calendar days of placing an Order amend or cancel an Order by providing us with written notice. If you amend or cancel an Order, your liability to us shall be limited to payment to us of all costs we reasonably incur in fulfilling the Order until we receive your amendment or cancellation, except that where the amendment or cancellation results from our failure to comply with these Terms you shall have no liability to us for it.

2.9 We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You will be subject to the policies and terms in force at the time that you order the Goods from us, unless any change to those policies or these Terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).

3.1 We warrant that on delivery, the Goods shall:

a) Conform in all material respects with their description / the manufacturer’s specification subject to any qualification or representation contained in our brochures, advertisements or any other documents.

b) Be of satisfactory quality.

c) Be fit for any purpose we say the Goods are fit for or for any reasonable purpose for which you use the Goods.

d) Be free from material defects in design, material and workmanship (within the ambit of handcrafted ethnic art and craft products which we deal in) and

e) Comply with all applicable statutory and regulatory requirements for selling the Goods in the United Kingdom.

3.2 This warranty is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform to these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

3.3 This warranty does not apply to any defect in the Goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, if you use the Goods in a way that we do not recommend, your failure to follow our instructions, or any alteration or repair you carry out without our prior written approval.

3.4 We will take reasonable steps to pack the Goods properly and to ensure that you receive your order in good condition.

3.5 These Terms apply to any repaired or replacement Goods we supply to you in the unlikely event that the original Goods are faulty or do not otherwise conform to these Terms.

4.1 While ordering bespoke furniture, please keep in mind that goods are made in overseas factories exclusively for you. All details and specifications must be understood prior to placing of the order. All bespoke orders must be inspected prior to delivery either in person or by obtaining digital images.

4.2 Whilst we demand the best standards of build quality for our products, we accept no liability whatsoever for faults or defects occurring within commercial / contract / catering environments.

4.3 Our entire collection is hand crafted and is therefore subject to changes in colour, texture, finish and sizes. All sizes might vary by up to 5cm, although overall quality is not affected. This is an inherent part of our product portfolio and should be viewed as such and must not be considered as defects.

4.4 In the unlikely event that the Goods do not conform to these Terms, please let us know no later than three days after delivery. We will inspect or collect the Goods on a date agreed between us or may ask you to return the Goods to us at our cost and once we have agreed that the Goods are faulty, we will:

a) Issue a credit note or

b) provide you with a full or partial refund or

c) replace the Goods or

d) repair the Goods

4.5 These Terms will apply to any repaired or replacement Goods we supply to you.

4.6 If you are unhappy with the Goods for any other reason, you may return them to us at your own cost within 7 calendar days of receipt. Goods must be re-packed and returned in the original packaging. If original packaging is not available, we will not accept the returns. It is therefore important to retain relevant boxes and polystyrene until the goods have been checked. Returns will not be accepted if the packaging has been written on, E.g. “Faulty”, “Return to Global Vision Direct Ltd”, etc.

4.7 Where possible, remedial work will be carried out either at the buyer’s premises or on a returned piece and it will be re-delivered with the next available order.

4.8 Returns for bespoke Orders will not be accepted under any circumstances.

4.9 Any damages, shortages or defects must be reported to us in written within three working days from the date of delivery. We will not accept any claims entered into thereafter.

4.10 Any claim or dispute, with regard to a particular Order, will not entitle you to offset or adjust payment against another Order, be it a current order or future orders.

5.1 Most of our orders are direct container loads meant for trade only. All formalities from custom seal cutting to off-loading etc. must be undertaken by you.

5.2 Containers can only stay on the dock at a port for a limited amount of days. Overstaying on the dock results in extra charges being levied by the port. Any such charges are payable by the buyer.

5.3 All transportation companies give limited time to off-load the containers. Any extra time charges must be paid and agreed by you.

5.4 You may collect the Goods from us or we will inform you of a possible delivery date once the goods leave the overseas factory.

5.5 Delivery of the Order shall be completed when we deliver the Goods to you or you collect them from us.

5.6 We will take reasonable steps to meet the delivery date set out on the Order or as otherwise agreed between us in writing. However, occasionally delivery may be affected by factors beyond our control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you.

5.7 If you fail to take delivery of an Order within three calendar days of the date set out in the Order or on which we notify you that the Goods are ready, then, except where this failure is caused by our failure to comply with these Terms or by an event beyond your control:

a) we will store the Goods until delivery takes place and may charge you a reasonable sum, currently £500 a day, to cover expenses and insurance

b) we shall have no liability to you for late delivery

5.8 If you have not taken delivery of the Goods within one week of the date set out in the Order or our notifying you that they are ready, we may, after giving you reasonable prior notice in writing, resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, pay you for any excess over the price of the Goods or charge you for any shortfall below their price.

5.9 If we are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments when the next delivery is undertaken, subject to acceptance of minimum order. We will not charge you extra delivery costs for this. If you ask us to deliver the Order in instalments, we may charge you extra delivery costs. Each instalment shall constitute a separate contract. If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.

5.10 We can also make provisions for ‘Click and Collect’.

a) The minimum Order for collection is 10 pieces. The maximum order for collection is 50 pieces

b) Special prices apply. All quoted prices will be ex-Ipswich and ex-VAT. Please email us your shortlisted products and we will advise you of any special prices

c) If you are interested on this service on a bigger scale such as more volume or a wider selection of products, please refer to globalvisiondirect.co.uk and see our container services

d) The collection address is Magnus Group, Unit B, Addison Road, Great Blakenham, Ipswich, IP6 0RL

e) Each customer can send in one vehicle to pick up their items. If you need more than one vehicle please let us know in advance so there is no confusion

f) We need to know the expected arrival time of the collection vehicle and the name of the collection company so that we can advise our fulfilment centre

g) The collection time slot is between 9am and 5pm, but please confirm with us before you arrange any vehicle so that we can make sure the goods will be ready for collection

h) We do not accept returns due to product damage, as collection is managed by the trade customer

i) Payment term. We require full payment before collection can be made. This can be done online, bank to bank and over the telephone

j) We accept bespoke orders as ‘Click and Collect’

k) Global Vision Direct Ltd will not offer, assist or organize a collection vehicle. In the unlikely scenario of a system breakdown, we might have to reschedule the collection date. Artisan furniture should not be held liable and will not compensate for the wasted collection cost or time

l) The storage unit will not assist with loading of the products to the vehicle. This needs to be arranged with your own collection company

6.1 The Goods will be your responsibility from the time of delivery or from when you collect the Goods from us.

6.2 No responsibility whatsoever will be accepted for losses, damages or shortages of goods collected or transported by couriers or third parties.

6.3 Ownership of the Goods will only pass to you when we receive payment in full of all sums due for the Goods, including all delivery charges. Delivered or collected goods shall remain our sole and absolute property as legal and equitable owner until fully paid for and other costs incurred have been paid for. You acknowledge that you are in possession of the goods on the condition that full payment is made to us for the same. Until then, you have undertaken to store such goods on your premises separately from other goods/stock and are readily identifiable as our property.

6.4 Your right to possession of such goods shall cease if your actions entitle a receiver to take possession of your assets or entitle any person to petition for the winding up or bankruptcy.

6.5 We may for the purpose of examination or recovery of the goods enter any premises where they are stored or reasonably thought to be stored. If you sell any property belonging to us before the title is transferred, the proceeds must be held in trust and shall not be mixed with any other money or paid into an overdrawn account. It must remain identifiable as money belonging to us.

6.6 You undertake that no order will be placed during insolvency and you know of no circumstances at the point of order or before delivery that would entitle any creditor to appoint a receiver or petition for winding up or bankruptcy or to exercise any other rights against your assets.

7.1 The price of the Goods will be as set out in the quotation we provided to you or, if we have not provided a quotation, or the quotation has expired, in our price list in force at the time we confirm your Order. Prices are liable to change at any time, but price changes will not affect Orders that we have confirmed in writing.

7.2 These prices exclude VAT. However, if the rate of VAT changes between the date of the Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.

7.3 These prices exclude delivery costs, which will be added to the total amount due. All shipments are custom cleared and door delivered to your post code unless agreed specifically. This includes cost of Ocean Freight, Custom Clearance and Haulage charges. Any Duty, Demurrage or custom examination charges will be borne by you on actual cost basis.

7.4 It is always possible that, despite our best efforts, some of the Goods we sell may be incorrectly priced. We will normally check prices as part of our despatch procedures so that, where the correct price is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the correct price is higher than the price stated on our site, we will, at our discretion, either contact you for instructions before dispatching the Goods, or reject the Order and tell you. If the pricing error is obvious and unmistakable and could have reasonably been recognized by you as an error, we do not have to provide the Goods to you at the incorrect lower price.

7.5 Our standard deposit rate is 30% for regular orders and 50% for bespoke orders. We may request for full payment for all Goods to be made in advance. Our preferred method of payment is CHAPS or BACS, however we do accept cheque payments against Orders subject to clearance of funds. All payments must be made at least five days before a container docks at the port. Any consequential expense will be billed and must be paid in full before a delivery is organized. We will not deliver the Order without full clearance of funds.

7.6 If you do not make any payment due to us by the due date for payment as set out in clause 7.5, we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with the overdue amount.

7.7 Without limiting any other remedies or rights that we may have, if you do not pay us on time, we may cancel or suspend any other outstanding Order until you have paid the outstanding amounts.

7.8 Clause 7.6 and clause 7.7 shall not apply for the period of the dispute if you dispute the payment owing in good faith and let us know promptly after you have received the invoice that you dispute it.

8.1 Subject to clause 8.2 and clause 8.3, if either of us fails to comply with these Terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.

8.2 We will not be liable for any indirect or consequential loss whatsoever arising from, or in connection with the supply of defective goods, delay in delivery, non-delivery, or loss or damage to goods whilst in transit to the property of the purchaser, or any third party. Further we will not be liable for any damage to property, fixtures or fittings during, or after the delivery of product to you. It is your responsibility to ensure that there is sufficient access to enable safe delivery of goods and assist the driver in off-loading.

8.3 Subject to clause 8.4, neither of us shall be responsible for losses that result from our failure to comply with these Terms which fall into the following categories:

a) loss of income or revenue

b) loss of profit

c) loss of business

d) loss of anticipated savings

e) loss of data

f) any waste of time

However, the clause 8.4 shall not prevent claims for foreseeable loss of, or damage to, your physical property.

8.4 Nothing in this agreement excludes or limits in any way our liability for:

a) fraud or fraudulent misrepresentation; or

b) any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).

9.2 A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

a) strikes, lock-outs or other industrial action

b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war

c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster

d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport

e) impossibility of the use of public or private telecommunications networks

f) pandemic or epidemic

9.3 Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.

You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organization, but this will not affect your rights under these Terms.

All notices sent by you to us must be sent to Global Vision Direct Ltd, First Floor, Roxburghe House 273 – 287, Regent Street, London W1B 2HA and [email protected] We may give notice to you at either the e-mail or postal address you provided to us in the Order. Notice will be deemed received and properly served 24 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that the e-mail was sent to the specified e-mail address of the addressee.

12.1 If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

12.2 If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

12.3 A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

12.4 These Terms shall be governed by English law and we both agree to the exclusive jurisdiction of the English courts.

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